Support and Upgrades Policy
VEST provides customers with various subscription options covering support and upgrades for its products.
The following lists the VEST policy on all product maintenance, support, and upgrade subscriptions.
Support is provided for the current and one previous version of the product.
Clarifications on functionality
Help with most machine-specific issues
Regional-specific issues (limited)
Installation and usage assistance
Forum to communicate requests for enhancements
Support does not include:
OS and CAD platform issues
VEST releases upgrades for its products every 12-18 months.
Compatibility with latest Windows platform
( time lag will vary based on input from majority of customer base)
Compatibility with latest CAD platforms within a month of release
Bug Fixes are provided free of charge for the current version* only.
Once a new version is released, fixes for the previous
version will cease.