| Support |
| Support is provided for the current and one previous version of the product. |
| Support includes: |
| 1. |
Clarifications on functionality |
| 2. |
Help with most machine-specific issues |
| 3. |
File-specific issues |
| 4. |
Regional-specific issues (limited) |
| 5. |
Installation and usage assistance |
| 6. |
Workaround guidance |
| 7. |
Forum to communicate requests for enhancements |
|
| Support does not include: |
| 1. |
Hardware issues |
| 2. |
Network issues |
| 3. |
OS and CAD platform issues |
|
|
| Upgrades |
| VEST releases upgrades for its products every 12-18 months. |
| Upgrades include: |
| 1. |
Compatibility with latest Windows platform
( time lag will vary based on input from majority of customer
base) |
| 2. |
Compatibility with latest CAD platforms within a month of release |
| 3. |
New functionality |
|
| |
| Maintenance |
| Bug Fixes are provided free of charge for the current version* only. |
* Once a new version is released, fixes for the previous
version will cease. |
|
